Refund policy

At Fit For Queen, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we accept returns for both defective and non-defective products in accordance with the terms below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Have all original tags attached, where applicable.
  • Include the original packaging when reasonably possible.
  • Show no signs of use, damage, washing, alterations, or wear.

Return Shipping: We offer free return shipping for eligible returns. A prepaid return shipping label will be provided when applicable. Please contact us at info@fitforqueen.com to confirm your return eligibility and receive return instructions before shipping your item back.

Items that do not meet these conditions may not be eligible for a refund.

2. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us as soon as possible.

Please provide your order number and a description of the issue. Photos of the defective or damaged item may also be requested to help us review your claim.

If the item is confirmed to be defective or damaged, we will work with you to provide an appropriate resolution.

3. Non-Defective Returns

We also accept returns for non-defective items within our 30-day return window.

This includes situations where you change your mind or the item does not meet your expectations, provided the item meets our return eligibility requirements.

4. Return Method

All returns must be sent by mail.

A return label is included in the package with your order when applicable. Please follow the instructions provided with the return label to send your item back to us.

Customers should securely package the returned item to help prevent damage during return shipping.

5. Return Shipping

A return shipping label is provided with the package for eligible returns.

Please use the return instructions and label provided with your order when sending an eligible return. 

6. Exchanges

Fit For Queen does not accept exchanges.

If you would like a different size, color, or style, please return the original item according to this policy and place a new order for the desired item.

7. Refunds

Once your returned item is received and inspected, we will process your refund if the return meets the requirements of this policy.

Approved refunds will be processed within 7 days after the returned item has been received and the return has been approved.

Refunds will be issued to the original payment method used to place the order.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.

8. Refund Amount

For an approved return, the eligible purchase amount will be refunded in U.S. Dollars (USD) to the original payment method.

If an item is not eligible for return because it does not meet the requirements described in this policy, we may be unable to issue a refund.

9. How to Start a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return

Please contact us within the 30-day return window.

You can contact us using the information below.

10. Return Processing

After we receive your returned item, we will inspect it to confirm that it meets the return requirements.

If the return is approved, we will process your refund within 7 days.

If the returned item does not meet the eligibility requirements, we will contact you regarding the status of your return.

11. Items That Cannot Be Returned

Items may not be eligible for return if they:

  • Are returned after the 30-day return period.
  • Have been worn or washed.
  • Have been altered or damaged after delivery.
  • Show significant signs of use.
  • Are missing required original tags, where applicable.

Any product-specific return restrictions will be clearly communicated on the applicable product page or at checkout.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, an order may not be cancellable once processing or shipment has begun.

13. Contact Us

If you have questions about a return or refund, please contact us:

Fit For Queen
207 N Hillside St, Wichita, KS 67214, United States

Phone: +1 316-942-0006
Email: info@fitforqueen.com

Business Hours

Tuesday – Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday – Monday: Closed

Time Zone:  (GMT-05:00) Eastern Standard Time